Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Great location
Delicious dining
Towels oversight
Small room size
7.6/10
Very good
Rooms
7.4
Location
8.6
Service
8.0
Dining
7.6
Guest reviews
7.6/10
based on 5 reviews
4.5/5
based on 1060 reviews
8.3
8.3/10 based on 2684 reviews
#72 of 636 hotels in Berlin based on Tripadvisor
Howard
United States,
April
2024
8.2/10
I had a wonderful stay at the hotel. The rooms were clean and comfy, and surprisingly quiet with a window facing a side street. The rate was reasonable, and the room was even a bit bigger than expected. However, I noticed that the towels and bathrobe provided were just for one person instead of two.
Rooms
8.0
The room was spotless and large at a reasonable rate, a bit bigger than expected, but small yet comfortable.
Service
7.0
The service was friendly, although it seemed they forgot we were two persons in the room which resulted in only one set of towels and a bathrobe provided.
Location
9.0
The location was excellent, right in the heart of Ku'damm surrounded by shops and restaurants. It was convenient and suitable for a single traveler.
Dining
9.0
The dining experience was delightful with delicious food and great service. It was also excellent for a buffet-style meal.
Facilities
8.0
The hotel offers dry cleaning, housekeeping, laundry services, a welcome drink, and pet amenities. They also assist with tours and tickets.
Great location
Towels oversight
Peter
United Kingdom,
January
2024
8.2/10
The hotel rooms were very nicely laid out, clean, and extremely quiet with plenty of space, complemented by friendly and helpful staff. However, the poor soundproofing made it challenging to sleep due to outside noise and late-night activities like window cleaning using a 50m cherry picker until 1:30 am.
Rooms
8.0
The rooms were spotless, large, and reasonably priced, allowing for a restful stay.
Service
9.0
The service was exceptionally friendly, dedicated to customers, and proactive. Staff were approachable and nice, offering various amenities like dry cleaning, housekeeping, and pet amenities.
Location
9.0
The hotel is conveniently situated near restaurants, shopping amenities, and public transport, making it a great choice for business travelers in this part of Berlin.
Dining
7.0
The dining experience offered plenty of healthy and indulgent options, including vegan and gluten-free choices. However, the food was only lukewarm during the stay.
Facilities
8.0
The hotel provides various facilities like freshly made sandwiches and hearty meals for the guests' convenience.
Anthony
United Kingdom,
January
2024
8.0/10
The hotel is perfectly located in the heart of Berlin, offering a great base for exploring the city. The rooms were basic and fairly small, but the staff was incredibly friendly and welcoming. The dining options were excellent, providing a variety of choices. However, some maintenance issues like a faulty fridge and safe were disappointing.
Rooms
6.0
The rooms were fairly small and basic, no better than what you'd find in cheaper hotels.
Service
9.0
The service was really nice and welcoming, with all my wishes quickly attended to.
Location
10.0
The location is superb, right in the center of Berlin and conveniently close to public transportation.
Dining
8.0
Dining was excellent with a great buffet offering, including organic items.
Facilities
7.0
The hotel offers various amenities like dry cleaning, laundry, and tours/ticket assistance.
Great location
Maintenance issues
Ted
United States,
September
2023
6.6/10
My stay at the hotel had its ups and downs. The rooms were very clean and cozy, but on the small side, which made it a bit challenging to fit a big suitcase inside. The poor soundproofing was a major downside, with the constant noise of passing trains and outside disturbances disrupting my restful sleep.
Rooms
7.0
The rooms were very clean, cozy, and new, but they were on the small side for my liking. Additionally, I had requested a double room but got 2 single beds instead.
Service
6.0
The service was friendly overall, although there were a few hiccups like them forgetting to provide enough towels and bathrobes for two guests in the room. Additionally, a shift change upon my arrival caused a brief delay in their readiness.
Location
8.0
The location of the hotel was great, with easy access to shopping, public transport, and cultural sites. However, it was marred by the noise from the nearby train station and bustling urban activity.
Dining
5.0
The dining options at the hotel were to suit all types, but I found them to be weak and overpriced. On the positive side, there were small dishes available to cater to varying preferences.
Facilities
7.0
The hotel offered a range of facilities like dry cleaning, housekeeping, and laundry services. However, the value for the money paid didn't fully align with the services provided.
Great location
Poor soundproofing
Edward
United Kingdom,
July
2023
8.2/10
The hotel rooms were a bit smallish but clean and included everything needed for a short stay. It was very quiet with a comfortable bed and a set of soft pillows, yet a bit bigger than expected. The service was very helpful and kind, providing excellent suggestions for good and affordable restaurants nearby. The location was nice, close to a subway station, with many shops and restaurants in the area. The dining experience had a lot of choices to choose from and a good selection of continental options. Overall, the hotel offers a great value for money.
Rooms
8.0
The rooms were clean and included everything needed for a short stay. The bed was comfortable with soft pillows.
Service
9.0
The service was very friendly and kind, always ready to help with a smile.
Location
7.0
The hotel is nicely located close to a subway station with many shops and restaurants around.
Dining
9.0
The dining experience was great with a lot of choices, including healthy and vegan/gluten-free options.
Facilities
8.0
The facilities were well-maintained and offered a good variety of amenities.